Free Ground Shipping on Orders over $50

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Shipping Policy

Processing Time:

  • Orders are typically processed within 1-2 business days.
  • Once processed, orders are shipped via standard ground shipping unless otherwise specified.

Shipping Options:

We offer the following shipping methods via FedEx:

  • Standard Shipping (5-7 business days)
  • Expedited Shipping (2-3 business days)
  • Overnight Shipping (1 business day)

Shipping Rates:

  • Flat Rate: $7.99 flat rate for all orders under $50, shipped within the continental U.S.
  • Free Shipping: Free shipping on all orders over $50, within the continental U.S.
  • For shipping to Alaska, Hawaii, Puerto Rico, and Canada, shipping costs are calculated at checkout based on your location and the size of your order.

Order Tracking:

Once your order has shipped, you will receive a shipping confirmation email with a tracking number to monitor the delivery status of your package.

Damaged or Lost Items:

If your order arrives damaged or is lost in transit, please contact our customer service team immediately at [email] with your order number and details. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.

Discreet Packaging:

At UnityMedicalSupplies.com, we understand the importance of your privacy, especially when ordering medical and care products such as incontinence supplies. That’s why we are fully committed to ensuring all packages are shipped in discreet, unmarked packaging.

Returns & Refunds Policy

We want you to be completely satisfied with your purchase from UnityMedical. If for any reason you are not, we’re here to help.

Eligibility for Returns:

  • Products must be returned within 30 days of the purchase date.
  • Items must be in their original packaging, unused, and in the same condition as when you received them.
  • Certain items, such as opened medical supplies or personal care items, are non-returnable for health and safety reasons.

How to Return an Item:

  1. Contact our customer service team to initiate the return process. You may log into your account and submit an order message or use our live chat. Include your order number and the reason for the return.
  2. We will provide you with a return authorization and shipping instructions.
  3. Pack the item securely in its original packaging, and include all accessories and documentation.

Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
  • We recommend using a trackable shipping method for your return to ensure it is safely received.

Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, a credit will automatically be applied to your original method of payment within 5-7 business days.
  • Shipping costs are non-refundable.

Exchanges:

If you need to exchange an item, please follow the return process and specify that you’d like an exchange. We will work to process the exchange as quickly as possible, subject to stock availability.

Contact Us

If you have any additional questions or need further assistance, please don’t hesitate to reach out to our friendly customer service team at:

  • Email:
  • Phone: +1 714-892-3644
  • Business Hours: Monday-Friday, 7 AM - 4 PM (PST)

We’re here to help you every step of the way!